Tripartition of Knowledge in Knowledge-Intensive Services

The Service Process Management in Travel Business Networks project focuses on knowledge tripartition. It is carried out at the University of Lapland with the aim of defining knowledge management, network management, and customer relations management from the practical point of view. The implementation of the project entails cooperation with enterprises involved in the travel industry in Lapland. This article examines knowledge-intensive services in the travel industry from the viewpoint of knowledge tripartition. The focus is on implicit knowledge and its special character in the organizational context. Implicit knowledge lies between explicit and tacit knowledge. The conclusion is that implicit knowledge should be taken into account in organizational action. The question is whether this tripartition makes organizational environment clearer or more complex. Sari Riipi University of Lapland, Finland